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Loyalty for hotels

Every stay counts.And so does the next.

Organize a program with rules, tiers and rewards. Give your team a way to understand each relationship’s balance and history.

Let’s talk about your hotelExplore the example
A VIEW OF THE WORK

A balance has a story.

Fictional rule: 20 points per night. A 3-night stay and a 120-point redemption explain each transaction.

Illustrative example · fictional content and data
Points balance140A clear starting point.
  1. 01
    Previous balance

    Points

    140
  2. 02
    Verified stay

    3 nights × 20

    +60
  3. 03
    Illustrative redemption

    Example reward

    −120

A clear starting point.The member starts with 140 points.

The workflow, step by step
  1. 01

    A clear starting point.

    The member starts with 140 points.

    Previous balance in the example.
  2. 02

    Three nights, one rule.

    3 nights × 20 points = 60 points. The balance becomes 200.

    Only after meeting the illustrative program’s terms.
  3. 03

    One reward, one transaction.

    A fictional 120-point redemption leaves a balance of 80.

    A real program checks balance, terms and availability.

Explore each step at your own pace. This example does not send messages or change hotel data.

THE WORK THAT MATTERS

More context for every next step.

Define what you recognize

Configure rules for events and stays according to your program’s terms.

Make the journey visible

Review transactions and tiers to explain where a member’s balance comes from.

Make the reward meaningful

Connect rewards to their cost, availability and redemption terms.

FROM CONTEXT TO WORK

How it fits into your hotel.

A practical workflow, built around your team and tools.

  1. Design the rules

    Choose which events earn points, plus conditions and limits, before activating a program.

    An active program and valid events.

  2. Follow the transactions

    Read earned points, redemptions and adjustments with their context.

    Connected balance and history.

  3. Check the redemption

    Check the balance, eligibility and reward availability. The program defines the experience.

    Each hotel’s own terms.
BETTER, CONNECTED

CDP

Connect the program to a guest profile.

Marketing

Prepare communications for each stage of the relationship.

WiFi

Connect verified signals to your configured program.

Before your next step.

Are these points a commercial offer?

No. The rule, balance and reward are fictional and explain a workflow. Each hotel defines its program.

Does every WiFi connection earn points?

No. Events must satisfy configured conditions. WiFi verification also requires a valid reservation link.

Can it connect to an existing program?

We review this by provider: balance queries, transactions and writing points may have different scopes.

YOUR HOTEL, YOUR CONTEXT

Let’s see how it fits your hotel.

Tell us what you need, which tools you use and what you want to improve. We’ll discuss your own setup.

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