Data Deletion Request

Zillion Technology Solutions S.L.U. respects your right to have your personal data deleted. This page explains how to request the deletion of data we hold about you, including data processed through our WhatsApp concierge service.

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What Data We May Hold About You

If you have interacted with a hotel using Zillion's concierge service (via WhatsApp or our web widget), we may hold:

- Your phone number or contact identifier
- Conversation history with the hotel
- Support ticket details
- Language and communication preferences

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How to Request Deletion

Send an email to privacy@1zill.com with the subject line "Data Deletion Request" and include:

1. Your full name
2. Your phone number (the WhatsApp number you used to contact the hotel), or the email address associated with your account
3. The name of the hotel you contacted (if applicable)
4. A brief description of the data you want deleted

We will confirm receipt within 5 business days and complete the deletion within 30 days, in accordance with GDPR Article 17.

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What Happens After Your Request

- Your conversation history and personal profile will be permanently deleted from our systems
- Any open support tickets associated with your contact will be closed and anonymised
- We will send you a confirmation email once deletion is complete
- Note: we may retain minimal records where required by law (e.g., billing records, legal obligations)

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If You Used a Facebook or Meta Product

If you wish to delete data associated with your Facebook or Meta account, you can also submit a request directly through Meta's Data Policy at [facebook.com/help/contact/540977946302970](https://www.facebook.com/help/contact/540977946302970).

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Contact

Zillion Technology Solutions S.L.U.
Calle Son Puig, Núm 8, Planta 2, Puerta 5
07011 Palma de Mallorca (Illes Balears), Spain

Email: privacy@1zill.com

Supervisory authority: [Agencia Española de Protección de Datos (AEPD)](https://www.aepd.es)