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Concierge

A helpful answer.The right person when needed.

Respond with hotel information and bring together conversations that need attention. Context stays with the handoff to your team.

Let’s talk about your hotelExplore the example
A VIEW OF THE WORK

From opening hours to a special request.

A fictional conversation separates known information from a decision that needs the team.

Illustrative example · fictional content and data
Concierge

What time is breakfast?

Hotel team

What time is breakfast?

Example question received in webchat.

What time is breakfast?The guest asks about a hotel service.

The workflow, step by step
  1. 01

    What time is breakfast?

    The guest asks about a hotel service.

    Example question received in webchat.
  2. 02

    Hotel information.

    In this example, breakfast is served from 07:30 to 10:30.

    Fictional hours from the example hotel’s knowledge.
  3. 03

    Could we check out at 15:00?

    The request goes to the team to check availability. It is not yet confirmed.

    Reason: special request · status: awaiting the team.

Explore each step at your own pace. This example does not send messages or change hotel data.

THE WORK THAT MATTERS

More context for every next step.

Information at hand

Prepare service and FAQ answers using the hotel’s configured knowledge.

A conversation with context

Connect messages and available stay information when identity is linked.

Visible handoff

Bring questions requiring judgment to an attention inbox with a reason and summary.

FROM CONTEXT TO WORK

How it fits into your hotel.

A practical workflow, built around your team and tools.

  1. Prepare the knowledge

    Review services, opening hours and policies before using them for guest service.

    Configured sources and rules.

  2. Handle the question

    Respond within the available context. A special request may require human intervention.

    No invented availability.

  3. Connect to a person

    Keep the reason and summary so the team can continue the conversation.

    A handoff does not confirm the request.
BETTER, CONNECTED

AI for teams

Distinguish internal assistance from guest service.

CDP

Provide context when identity is linked.

Restaurant

Bring dining offerings and information closer.

Before your next step.

Can it confirm any request?

No. Answers depend on available information and enabled tools. Exceptions or availability may need team review.

What does the team receive in a handoff?

The conversation and a reason or summary to help continue. Destinations and alerts depend on configuration.

Are all channels included?

Scope is reviewed by channel, provider and operation. An integration’s existence does not mean it is active for every hotel.

YOUR HOTEL, YOUR CONTEXT

Let’s see how it fits your hotel.

Tell us what you need, which tools you use and what you want to improve. We’ll discuss your own setup.

Request a demoExplore connections