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GUEST WIFI

The first connection.The start of a relationship.

Welcome guests through your own portal. Connect network access with signals that help you recognise them throughout their stay.

Discuss your WiFiExplore the connection
ONE CONNECTION, THREE LAYERS

From welcome to profile.

Follow an example access and discover what each part of the journey contributes.

Illustrative example · synthetic data
Horizon Hotel

Make yourself at home.

An access experience with your hotel’s identity.

Example guest
Alex Rivera
Access terms accepted
Network sessionPending in this example
Signal for the CDPPending in this example
Marketing permissionNot collected in this access

The welcome starts with your brand.

Guests encounter the access terms. This acceptance does not become marketing permission.

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FROM ARRIVAL

Access designed around your hotel.

Your brand at the door

Configure the portal identity and the fields your access experience needs.

Your network, in context

Manage portals and sessions according to each hotel’s installation and network provider.

A signal that carries forward

When the CDP is connected, access can become part of the guest profile alongside other sources.

FROM ACCESS TO RELATIONSHIP

Three parts. One connected experience.

The portal, the network and the profile serve different purposes. Configuration brings the journey together.

  1. Welcome

    Guests find your hotel portal and the relevant access terms.

  2. Connect

    The configured network provider authorises the session. We review installation and compatibility with you.

  3. Add context

    An access signal can enrich the guest profile. Recognising an identity and holding marketing permission remain separate questions.

CONTINUE THE JOURNEY

CDP

Bring the guest’s context together.

Marketing

Prepare communications around events and permissions.

Concierge

Continue conversations throughout the stay.

Before connecting

Does it work with every installation?

We review the hotel’s provider, gateway and access method. An existing integration does not guarantee compatibility with every installation or configuration.

Does WiFi access authorise campaigns?

No. The access portal collects acceptance of terms; marketing permission must be managed separately. Eligibility depends on the purpose and channel.

YOUR STARTING POINT

Let’s start with your network.

Tell us how guests connect today and what you would like to connect next.

Review my WiFi setupView integrations