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Reputation for hotels

Listen with perspective.Respond with care.

Bring together reviews from connected sources, identify themes and prepare responses. Your team reviews the text before the next step.

Let’s talk about your hotelExplore the example
A VIEW OF THE WORK

One review. A considered response.

Identify the theme, prepare the text and review what you are going to say.

Illustrative example · fictional content and data
4/5Fictional example
The room was quiet. On arrival we had to wait longer than expected.
Theme: Arrival
Review

A good stay, a wait.

The room was quiet. On arrival we had to wait longer than expected.

Fictional review · 4/5 · theme: arrival.

A good stay, a wait.The room was quiet. On arrival we had to wait longer than expected.

The workflow, step by step
  1. 01

    A good stay, a wait.

    The room was quiet. On arrival we had to wait longer than expected.

    Fictional review · 4/5 · theme: arrival.
  2. 02

    Acknowledge the experience.

    Thank you for sharing your stay. We are sorry about the wait on arrival and will share your feedback with reception.

    Illustrative proposal awaiting review.
  3. 03

    Check before the next step.

    Check that the tone and commitment match what your hotel can deliver.

    Not published. External replies depend on the connector and permissions.

Explore each step at your own pace. This example does not send messages or change hotel data.

THE WORK THAT MATTERS

More context for every next step.

See the context

Read a review alongside its source, rating and response status.

Find themes

Use analysis and summaries to help identify issues that deserve attention.

Take care with the response

Prepare drafts, review versions and organize approval around your process.

FROM CONTEXT TO WORK

How it fits into your hotel.

A practical workflow, built around your team and tools.

  1. Connect a source

    Verify access, properties and reading scope for the sources you want to use.

    Coverage by provider.

  2. Prepare the draft

    Combine review context, hotel tone and a proposed response.

    Text ready for review.

  3. Review before publication

    Check content and status. External publication requires a connector that supports replies.

    A draft is not a published response.
BETTER, CONNECTED

Concierge

Connect guest service and learning.

AI for teams

Prepare content with context and review.

CDP

Understand the relationship beyond one signal.

Before your next step.

Does it connect every OTA and social network?

Universal coverage is not promised. We review specific sources, their requirements and each connector’s capabilities.

Is a draft published automatically?

The workflow distinguishes drafting, approval and publication. Configuration and permissions determine who can move between states.

Are the displayed reviews from customers?

No. The review, rating and draft on this page are fictional. No real hotel or guest testimonials are used.

YOUR HOTEL, YOUR CONTEXT

Let’s see how it fits your hotel.

Tell us what you need, which tools you use and what you want to improve. We’ll discuss your own setup.

Request a demoExplore connections